Full Circle Solutions

CRM
Customer Relationship Management

Manage interactions with your customers on a day-to-day basis visually and easily with our system, allowing for real time changes and data capture flows for a wide range of operations.
Customize our predefined business verticals for a faster roll out or simply create your management system from scratch.

Key functionalities:

  • Extremely easy to use, an intuitive design that aims to simplify and streamline your business customer relationship management.
  • Seamless integration between your business customer communication channels and your Customer Management System allows for more relevant customer information to be readily available during customer interactions.
  • Extensive reporting and analytics allow you to constantly analyze and evaluate your business and make adjustments based on your business day-to-day.

Cloud Contact Center
Voice Communication

Design and deploy complete contact center solutions for your business in no time; create triggered routes for inbound calls, make & receive calls, create live call transfer and survey campaigns with ease, create inbound queues for customers to reach every department of your business, manage your outbound marketing and customer outreach campaigns and assign agents to make calls in a graphical intuitive format. Increase your contact rate and get better results.

Key functionalities:

  • Complete set of pre-designed campaigns.
  • Intuitive use for non-technical users.
  • Communication reports combined with management system information.

OMNI
Multi-Channel Communication

Communicate with your customers on the channels they prefer and seamlessly integrate all of the interactions into your Customer Relationship Management system. Create marketing and business automation campaigns for things like: appointment scheduling & confirmation, new & existing client outreach, surveys, company reputation, etc.

Key functionalities:

  • Manage all your voice and SMS campaigns from one platform.
  • Allow your Customer Management System to automatically trigger communication with your customers based on predefined event logic utilizing all available communication channels (voice, SMS).
  • Seamless integration between your Company’s Omni Channel Communication Platform and your Customer Relationship Management system.
  • Graphic statistical and operating reports.

We Offer a Turn-Key Solution For All Aspects of Your Business:

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Sales

Manage your customers and build stronger Customer relationships by generating more intuitive customer interactions allowing for better overall customer service and increased customer satisfaction and loyalty generating more positive social customer reviews, increased word-of-mouth marketing opportunities and recurring customer capitalization opportunities.

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Collections

We offer a comprehensive way to manage collections and recoveries utilizing a multi-channel customer outreach approach that automates key factors of the debt collection process like automatic SMS notifications and pre-recorded voice messages combined with live agent communication resulting in a complete solution that optimizes contact rates and resolves more accounts.

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CRM

Manage leads, prospects and customers. Our unique platform allows you to manage the different aspects of your business in a single platform reducing call handling times with automatic Customer Information screen pops, identifying callers and routing them to the right representative every time, managing and tracking every interaction across different communication channels.

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Customer Service

Our platform allows you to manage your customer service with unified interactions across multiple channels, providing you with a more comprehensive service management solution that improves response times and service rates.

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Survey

With Customer Circle Omni you can dynamically create surveys with decision paths and multiple options. Further analyze your surveys by using our graphic and statistical reports and take appropriate actions on the fly.

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Financial Institutions

A complete suite of solutions for banks and insurance companies to improve their customers service with an Omni Channel communication approach, optimizing sales and increasing the communication and collection rates.

Schedule a Demo Today for a Free Trial

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